Frequently Asked Questions

General

Our teas are ethically sourced from top tea-growing regions such as China, India, Sri Lanka, and Japan. We also create unique blends with fruits, herbs, and botanicals from around the world.
Yes! Shop Loose Tea offers curated tea gift boxes perfect for birthdays, holidays, or self-care.
You can reach us anytime through our Contact Us page. Our friendly support team will be happy to assist you.

Use about 1–1.5 teaspoons of tea per 8 oz cup. Place the leaves in an infuser, add hot water (temperature varies by tea type), and steep for 3–5 minutes. Adjust time and amount to taste.
Yes! Many teas—especially oolong, green, and high-quality black teas—can be steeped multiple times. The second or third infusion often has a smoother flavor.
When stored properly in an airtight container, away from light and moisture, loose leaf tea stays fresh for 12–24 months. Always keep your tea sealed for best taste.
Not at all! A simple infuser or teapot with a strainer works perfectly. For herbal tea lovers, French presses also make excellent brewers.

Herbal tea (or tisanes) is made from herbs, spices, flowers, or fruit instead of the Camellia sinensis plant. Herbal blends are naturally caffeine-free and great for relaxation, digestion, or overall wellness.
Shop Loose Tea is your trusted online herbal tea store. We offer calming chamomile, refreshing peppermint, fruity blends, and more—all crafted to bring balance and wellness to your daily routine.
Yes! At Shop Loose Tea, you can shop herbal tea by category or explore curated collections. We offer caffeine-free, wellness-focused blends perfect for day or night.

Yes—our online tea shop ships across the U.S. so you can enjoy premium loose leaf tea brands delivered right to your door.
Orders are typically processed within 1–2 business days. Delivery times vary based on location but usually take 3–7 business days.
At this time, we primarily ship within the United States. Check back soon as we expand our shipping options.
We accept all major credit cards, PayPal, and secure online payments.

Your satisfaction matters! If you have any issues with your order, contact our team and we’ll make it right with a replacement or refund.
For safety and quality reasons, we cannot accept returns on opened tea. If your order arrives damaged or incorrect, please reach out within 7 days of delivery.