Terms of Service

Last Updated: July 29, 2025

1. Acceptance of Terms

Welcome to Shopeloosetea.com (the "Website"), operated by Shop Loose Tea LLC ("we," "us," or "our"), a company based in Colorado, USA. By accessing or using our Website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Website.

2. Use of the Website

The Website is an e-commerce platform that allows users to browse, purchase, and review tea products. You may create an account, make purchases, or submit content (e.g., reviews or comments). You agree to:

  • Use the Website only for lawful purposes.

  • Provide accurate and complete information when creating an account or making a purchase.

  • Not engage in any activity that disrupts or interferes with the Website’s functionality.

3. User Accounts

To access certain features, such as making purchases or posting reviews, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at info@shoploosetea.com if you suspect unauthorized use of your account.

4. Purchases and Payments

We offer tea products for purchase through the Website. All payments are processed securely through third-party payment processors, Stripe and Square, subject to their respective terms of service. We do not store or process payment information directly. Prices, shipping costs, and applicable taxes are displayed at checkout. All sales are subject to our refund and return policies, available on the Website.

5. User Content

You may submit content, such as product reviews or comments, to the Website. By submitting content, you grant Shop Loose Tea LLC a non-exclusive, worldwide, royalty-free, perpetual license to use, display, reproduce, and distribute your content for purposes related to operating and promoting the Website. You represent that your content is lawful, does not infringe on third-party rights, and complies with these Terms.

6. Intellectual Property

All content on the Website, including text, images, logos, and designs, is owned by Shop Loose Tea LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Third-Party Services

The Website uses third-party services, including but not limited to Squarespace (hosting), Google Analytics (analytics), Mailchimp (marketing), Twilio (communications), Stripe, and Square (payment processing). These services are subject to their own terms and privacy policies, which you should review.

8. Prohibited Conduct

You agree not to:

  • Use the Website to transmit harmful, offensive, or illegal content.

  • Attempt to gain unauthorized access to the Website or its systems.

  • Violate any applicable laws or regulations.

9. Dispute Resolution

For any disputes, issues, or refund requests, please contact us at info@shoploosetea.com. We will attempt to resolve disputes amicably. These Terms are governed by the laws of the State of Colorado, USA. Any legal action arising from these Terms shall be filed in the state or federal courts located in Colorado.

10. Limitation of Liability

To the fullest extent permitted by law, Shop Loose Tea LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website. Our liability for any claim shall not exceed the amount you paid for products purchased through the Website.

11. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on the Website with the “Last Updated” date. Your continued use of the Website constitutes acceptance of the updated Terms.

12. Contact Us

For questions or concerns about these Terms, please contact us at: